SMS Messaging
By opting in, you agree to receive SMS messages from Classic Carpet Cleaning LLC regarding appointment reminders, service updates, promotional offers, and other related information.

Cancellation: You can cancel the SMS service at any time. Just text “STOP” to our number. After you send the SMS message “STOP” to us, you may receive an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information without prior notification. Specifically, your consent to receive our text messages is treated with the utmost confidentiality. We use text messaging for marketing, notifications, and other communications under strict compliance with applicable laws. Your opt-in for these messages is never shared with any third parties

Help: If you are experiencing issues with the SMS contact us directly at support@classiccarpetcleaning.com

Carrier Liability: Carriers are not liable for delayed or undelivered messages.

Message and Data Rates: As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive messages periodically based on your interactions with our services. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

SERVICE DISCLAIMER
By choosing Classic Carpet Cleaning, LLC, you agree to the following Service Disclaimer:

SLIP/TRIP HAZARD: Dry your feet after walking on wet surfaces to eliminate slip hazards. Look out for misplaced objects during and/or after your service.

General Disclaimer: Removing pet urine odors or subsurface soils from carpet involves spot flushing the carpet and pad or injecting probiotic bacteria into the contaminated area. Caution: Your subfloor may not be suitable for either option. This includes any subfloor that might allow liquids to pass through or absorb, potentially causing damages including cosmetic, structural, electrical, mold or mildew. You fully understand and agree that Classic Carpet Cleaning, LLC (Classic Carpet Cleaning) is not liable for any damages to your home or facility that might result from our attempting to remediate pet urine and/or subsurface soils. Wood and concrete subfloors naturally absorb liquids. Complete urine, odor, and stain removal are not possible. Classic Carpet Cleaning does not guarantee complete satisfactory results.
Classic Carpet Cleaning cannot remove all soils, stains, or odors from your textiles or hard surfaces.
Classic Carpet Cleaning cannot improve permanent damage caused by wear including matting, graying, or abrading. Classic Carpet Cleaning does not know the complete composition and make of your textiles, hardwood, tile & grout, or what chemicals or level of wear they have been exposed to prior; we are not liable for damages including dye loss, fiber loss, dye migration, de-lamination, shrinkage, buckling, tearing, peaking, swelling, cupping or cracking. We clean textiles using appropriate detergent and water. Note: cleaning with water and detergent may not be recommended by your textile manufacturer.

Dry time varies. While we take every precaution to care for your home or facility, we are not liable for normal wear and tear including scratches, dents, or scuffs.

Caution: We are bringing pressurized hot water lines and powerful vacuum hoses into your home or facility. You understand that potential damages may occur including water leaks, skin burns, or other possible health hazards. You agree to release Classic Carpet Cleaning, LLC from damages arising from unordinary circumstances, acts of God, or improper use of equipment from persons at your household or facility. You agree you have received our Service Disclaimer via a confirmation email and have been advised to read our Service Disclaimer at https://classiccarpetcleaning.com. You understand our Service Disclaimer and agree to its content.

Hardwood or other hard surfaces containing temporary acrylic wax or buffed wax finishes: While we make every attempt to test for acrylic wax or buffed wax finishes before the cleaning, we make no guarantee to locate all areas where the wax has been applied or remove them entirely. We are not responsible for removing acrylic wax or finish wax if your floor is found to contain wax during the cleaning. Our wax removal service does not guarantee complete results. Classic Carpet Cleaning is not responsible for hardwood swelling or buckling caused by unforeseen cracks or moistened fiberboard within or beneath your hardwood floor. Classic Carpet Cleaning is not responsible for hardwood floor finish irregularity in the event objects or dust deforms the drying floor finish after dustless resurfacing. Classic Carpet Cleaning is not responsible for damages that may result from cracked, loosened, or missing grout and tile. 

*All invoices are due at time of service unless invoiced. Invoices payments must be received at our business address within 3 business days of your service date including Saturdays. Late or unpaid invoices accrue late fees at 10%. If you do not pay the agreed-upon dollar amount of this contract or cancel a check and/or credit card transaction, you may be liable for any legal fees and costs associated with the collection of this invoice.

Anti-wicking Fiberguard |Carpet fibers may wick unforeseen stains to the surface as your carpet dries. If you have declined to purchase our anti-wick fiberguard, we are not responsible for stains that may reappear following the cleaning service.

Pet Odors & Urine Stains | Pet urine is an issue of the carpet, pad, and sub-floor beneath. Cleaning the surface of the carpet will Not remove pet urine odors. Pet odor removal is a separate service that involves locating each urine spot with an ultra-violate light then treating the carpet pad beneath the carpet using an enzymatic formula. The only way to fully remove all pet urine odors from your floor is to replace the carpet, pad, and either seal or replace the sub-floor beneath; therefore, we do Not guarantee complete pet odor or stain removal. Note: We may not be able to locate all urine spots on polyester carpet if the carpet has been spot cleaned or cleaned in the past.

Customer Cancellation | Please let us know as soon as possible if you need to cancel your appointment. There is a $160.00 cancellation fee for non-emergency cancellations if you cancel within 24 hours of your appointment time, including weekends. The $160 is credited back to you if you choose to reschedule with Classic Carpet Cleaning within two weeks of the canceled appointment. If off-hours, please leave your cancellation notice by voice mail, text message (916-203-4332), or email (matthew@classiccarpetcleaning.com)

Classic Carpet Cleaning Cancellation | In the rare event we need to cancel your appointment for reasons beyond our control, we will let you know as quickly as possible as well as attempt to find a suitable service provider to fill our cancellation. Abrupt cancellations may occur due to inclement weather, mechanical failure, or other unforeseen events.
Arrival Time |Our appointment windows include 9 a.m. to 11 a.m., 11 a.m. to 1 p.m., 1 p.m. to 3 p.m.and 3pm to 5p You will receive a 30-minute ETA text message prior to our arrival.

Adult Supervision | Any appointment with children age seventeen or less present must be accompanied and supervised by an adult.

Bug/Rodent Infestation | We will Not clean textiles in a home or facility that has an obvious bug or rodent infestation: bed bugs, cockroaches, fleas, lice, mice, rats, etc. If your home or facility has an infestation of any sort, please cancel and reschedule with us when your home or facility has been treated and cleared by a professional extermination service.

Credit & Debit Usage Fee | Payment is due at time of service unless previously approved for invoicing. A $3 fee per every $100 up to $300.00 is charged for credit/debit card payments. Any approved invoices are due within 3 business days of the service date, otherwise, an additional 10% late fee is added to the balance. Unpaid invoices after 30 days will have an additional 10% late fee perpetually every 30 days until paid in full.

100% Soil Removal is Not Possible | Classic Carpet Cleaning can remove a significant amount of soil from your textiles. 100% soil removal is not possible unless the textile is brand new.

Slip Hazard | Caution: walking from moist carpet to hard surfaces creates a slip hazard. Please wipe your feet dry prior to walking from moist carpet to hard surfaces. We are not responsible for injuries that might result from slip hazards.

Trip Hazard | You understand we will have several hoses, both large and small, running throughout your home or facility during the cleaning service. We are not responsible for injuries that might result from our hoses, equipment, or misplaced furniture being in a walkway.

Community Property | Whether you own your home, or it is a rental property, please provide our cargo van with a sufficient area to park and work from. If you know we will not be fully located on your owned or rented property during the service, please contact your Home Owners Association, Property Manager, Landlord, or Public Service Department, prior to your service, to inform them of our being on any community property so they may caution surrounding neighbors, tenants or visitors of the work being performed.

Classic Carpet Cleaning Moving Furniture | We use carpet coasters to ensure we do not damage the stretch in your carpet or leave a rust or varnish stain after the carpet has been cleaned. We do Not use plastic tabs, foil, foam cubes, or any other device to move/block furniture. Note that carpet beneath stationary furniture is usually clean with the exception of vacuuming when you do move it. If you would like medium to large furniture moved (50 lbs+), we sell carpet coasters at a rate of $6.00 each ($24.00 for four legs). The coasters are yours to keep and should be removed when the carpet is completely dry. If moving furniture from carpet to hard surfaces, we sell soft coasters for $12.00 each leg ($48.00 for four legs). Though we take every precaution to safely move your furniture, we are not responsible for damages that might result from moving furniture. We do not move certain pieces of furniture including king-size beds, two-piece dressers, memory foam mattresses, heirloom furniture, glass/mirrors, antique furniture, furniture of significant value, delicate furniture, and any furniture that holds electronics.

Customer Moving Furniture | If you choose to move your furniture, please do so prior to our arrival as moving the furniture during service requires your continual presence: You will need to move each furniture piece a total of 6 times: twice during vacuuming, twice during pre-spray and twice during the steam cleaning.

Hardwood Cleaning | While Classic Carpet Cleaning makes every attempt to discover how your hard surface floors are constructed (wood, laminate, vinyl, tile/grout, concrete) and what finish may be present, we are not liable for water damage caused by loosened, broken or buckled seams or unforeseen fiberboard core such as found in laminated hardwood floors and laminated floating floors. While we make every attempt to discover if your hard surface contains a temporary, mop-on acrylic finish, we are not responsible for acrylic wax removal if it is discovered during a hard surface cleaning or resurfacing even if the floor was tested and the floor tested negative for acrylic finish. Many temporary mop-on finishes are typically found in traffic lanes and while we test the floor for this finish, we cannot be certain of where a previous owner, tenant, or house cleaner may have applied a mop-on acrylic finish. We can remove the acrylic finish at an additional cost.

House Pets | We will be running vacuum hoses from our van into your home, which requires at least one door to be open during service. Please place your pet(s) in a crate, bathroom, or safe location where they will not escape out of the open door. We are not responsible for lost pets or their whereabouts during the service

Traffic Lanes & Black Sole Shoe Stains | Traffic lanes occur for several reasons: fabric wear, black sole shoe stains, asphalt, pH staining, embedded soils. If you have oil-based carpet and frequently wear black soled shoes as in dress shoes, flip flops, or house shoes, please note that removing black sole shoe stains is priced as stain removal and we do not guarantee a significant change in appearance. We do not guarantee complete traffic lane soil removal.

Dry Time | There are several contributing factors that affect dry time: level of moisture, level of humidity, air movement, and thickness of carpet. Dirtier carpet requires increased water usage, which adds to dry time. Dry time varies based on the level of soiling, outside humidity, air movement, and thickness of the carpet.

Dry Carpet Cleaning | If you choose our Dry Carpet Cleaning method, you are responsible for thoroughly vacuuming the carpet after it is completely dry. Doing so removes the encapsulated soils and is vital to completing the service. If you do not wish to vacuum, we will quote you on revisiting your location to vacuum for a fee.

Spots & Stains | During our pre-inspection, please be sure to point out all spots and stains that are concerning you. We recommend letting us clean your carpet first to see if the spot(s) comes up with the cleaning. Any spot that remains after cleaning is considered a stain. Stain removal is charged separately.

Service Complaints are Time-Sensitive |Any service complaint related to re-cleaning certain areas must be made within two weeks of the original service date & time. The complaint can be made by phone, text, email, or letter, but it must be received within two weeks of the original service date & time. If the original service was in any way related to pets, and the customer or household still has the pet(s) in the home, the two-week complaint window is void.

Service Complaints In and Outside of Roseville, CA | Placer County or Sacramento County area service complaints receive the first available appointment slot to revisit or re-clean areas in question. Service complaints outside of Placer or Sacramento County may choose the next available appointment slot at a $50 cost or may wish to have us revisit/re-clean the area in question when we’re in your area over the following two weeks from the original complaint. If two weeks have passed without our presence in your area, we will revisit/re-clean the area in question at our next available appointment slot at no cost. If we service an area outside our regular service footprint, and a re-clean request arises within two weeks after the cleaning, there is a $160 minimum revisit fee to cover our travel costs.

Hardwood Floor Cleaning and Dustless Refinishing | Classic Carpet Cleaning is not responsible for swelling caused by unforeseen cracks in your hardwood finish. Classic Carpet Cleaning is not responsible for hardwood floor finish irregularity in the event a person, pet, or thing from your home or facility introduces dust, debris, objects, or soil particulates to a drying floor finish following our dustless resurfacing service.

Small, Unnoticeable, or Hard to See Stains | We are not responsible for removing small, unnoticeable stains from your carpet that you have not previously pointed out during pre-inspection. We will attempt to remove unnoticeable stains if you point each one out at a nominal removal rate.

Paint Stains | We are not responsible for removing paint drops that might have occurred from previous paintings. We will attempt to remove paint stains if you point all of them out and we agree on a removal price.

Permanent Stains | We cannot fully remove paint stains, varnish, black shoe sole stains, filtration stains along the baseboards, dyes, inks, rust, burn stains, or any substance that is known to cause permanent staining. If we do attempt to remove such stains, we do not guarantee complete removal or satisfaction. Many carpet repair services can remove stains by patching the carpet and moving it to an inconspicuous corner or closet.

Pet or Human Hair | Carpet cleaning excludes hair removal. We make no guarantee to remove pet or human hair from your carpet or upholstery. If your carpet has noticeable amounts of pet or human hair, we will charge a fee to attempt to remove as much hair as possible prior to our cleaning.

Shoe Covers | If you would like for us to wear shoe covers at all times in your home, please let us know prior to our arrival. We typically wear shoe covers when it has been raining outside. We will always wear shoe covers when walking on your freshly cleaned carpet.

Dark Lines at the Baseboard/Door Thresholds | Filtration stains are dark lines around the parameter of your carpet at the baseboard. These are caused by air filtering into the walls at the baseboard typically from gas heat, candles, and gas appliances. These stains consist of fine particles that embed themselves into the carpet fiber. Attempting to remove filtration stains results in an insignificant change; therefore, we do not offer filtration stain removal.

Wicking (Reappearing Spots) | Oil-based carpet can wick or re-evaporate spots to the surface as the carpet dries. Applying stainguard to the carpet after cleaning reduces wicking. If you do not purchase stainguard, we are not responsible for spots that might return during the drying process.

Normal Wear and Tear | While we take every precaution to care for your home, we are not responsible for normal wear and tear such as minor scratches, dents, and scuffs that might result from service.
Personal Items & Items of Value | Prior to our arrival, please have your personal items as well as items of value appropriately stored away.

Personal Property on Carpet | Please have small furniture and personal items such as magazines, clothing, kid’s toys, shoes, etc., off the floor unless you do not want the carpet cleaned beneath such items.

Carpet Cleaning Results | The Light, Mid-Level, and Deep Cleaning Packages pertain only to soil removal and not structural fiber improvement. Classic Carpet Cleaning does not guarantee to remove all soils, spots, and stains from your carpet.

Vacant or Unchaperoned Homes or Facilities | As owner, landlord, tenant, or agent of the owner, landlord, or tenant, you release Classic Carpet Cleaning, LLC from service complaints or all claims of damage to your home or facility when you agree to allow our employees to be in your home or facility without your presence.

Water Only Cleaning | If you refuse the use of detergents to clean your textiles, you assume all responsibilities with the results of using water only. Detergents remove soils from textiles at a significant rate as compared to water alone.

Arbitration | By choosing Classic Carpet Cleaning, LLC you agree to settle unresolved complaints and disputes through a reputable arbitration company in or near the Sacramento, CA area.
Please call with any questions you may have regarding our disclaimer or other service questions. 916-203-4332